There may have been a learning curve, but “to the best of our knowledge, in the 32 years we’ve been in business, there has never been a breach of Epic’s data by a hacker,” Ms. “You couldn’t touch it, or the data got messed up,” she says. They bought a bulky computer from a company called Data General it had two 50-megabyte disk drives that sounded like a noisy washing machine, Ms. We can truly change the medical outcomes.”Īt first, Epic consisted of three part-time employees working at $10 used desks in the basement of an apartment house near the university. “We can see which medicines are absolutely the best and personalize the doses. “For example, we are able to follow decades of data on diabetes patients,” he says. Computerized record systems can actively search for and analyze information in ways that paper files never can, thereby improving patients’ health, she says.ĭigital records are an invaluable tool for doing research and improving care, says Philip Fasano, executive vice president and chief information officer of Kaiser Permanente. The way this data is stored and used can literally be a matter of life and death - which is why the transition to electronic health records is so sensitive. New discoveries, protocols and government requirements add even more complexity. In health care, by contrast, data is constantly changing based on information from doctors, nurses, patients and others. In banking, the types of data are much more limited and known, she says. Faulkner understands why it’s taken much longer for the health care industry than, say, banks and airlines to move to electronic data. As such, she has a long-term view of the nation’s struggle to digitize medical records. Judith Faulkner, the chief executive, started the company more than 30 years ago, when, in all but a very few places, patient records were kept on paper. Unlike some of those firms, Epic is no newcomer.
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Yet it helps keep track of 40 million patients, alongside a handful of large software companies and hundreds of smaller firms that have emerged to digitize health records. As far as the general public is concerned, it operates far under the radar.
In fact, Epic’s reputation as a fun-filled, creative place to work helps draw programmers who might otherwise take jobs at Google, Microsoft or Facebook.Įpic supplies software, systems, training and support so its customers can manage their data.
Operating on 800 acres of former farmland near Madison, Wis., Epic Systems supplies electronic records for large health care providers like the Cedars-Sinai Medical Center in Los Angeles, the Cleveland Clinic, and Johns Hopkins Medicine in Baltimore, as well as health plans like Kaiser Permanente and medical groups like the Weill Cornell Physicians Organization in New York. That’s why a first look at the campus of Epic Systems comes as something of a jolt.Ī treehouse for meetings? A two-story spiral slide just for fun? What’s that big statue of the Cat in the Hat doing here?ĭon’t let these elements of whimsy fool you. THE push to move the nation from paper to electronic health records is serious business.
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